About Barilla

At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.

Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.

Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.

Are you ready to add your unique flavor to our journey?

Internship in Customer Service for six months

Start in : June 2025

Where ? Brussels

The Customer Service is part of the Supply Chain job family. Customer Service Benelux plays a pivotal role in assuring agreed targets of service level towards customers, managing end-to-end order flows to ensure operational excellence across the Benelux cluster.

Reporting directly to the Regional Customer Service Manager, your core business is an interface role between the Sales Department and the Supply Chain for sales forecasting (short, medium and long-term) on the brands Barilla, Wasa and Mulino Bianco and long  term forecast for Harrys.

Your role is central to the smooth flow of information between Central Demand Planning and all the Market Units involved.
Your performance will contribute to the achievement of an online customer service with the objectives set.

More specifically, your main missions will be:
 
-   In close collaboration with the Sales Department and Trade Marketing, identify all the events that may have an impact on the level of sales and evaluate the volume generated by them,
-   Establish sales forecasts in accordance with timings of the planning process and Supply Chain
-   Follow up on the promotional activity,
-   Update the forecast management software,
-   Control the gaps between the forecast and the realized, in order to set up appropriate action plans in connection with the sales teams
-   Provide the Global Production Planning Department with all useful information concerning the forecasts submitted,
- Inform the sales teams of the risks of breakdown and coordinate the actions to be implemented
 

Your profil
Education type Business School, or Master in Supply Chain or Finance, your soft skills will make the difference: you enjoy dealing with numbers and making them meaningful. You master the computer tools, in particular Excel has no more secrets for you. You have real analysis capabilities while keeping an overview on business.

You work with rigor. Your leadership and your interpersonal skills allow you to convince your interlocutors.

The position requires fluency in English (both written and spoken).
 

At Barilla, we are committed to creating an inclusive and equitable workplace where diversity in all its forms is valued and embraced. Our employment policies and practices are designed to ensure equal employment opportunities for all, regardless of age, race, color, citizenship, faith, religion, creed, gender, sex, pregnancy, gender identity or characteristics of expression, sexual orientation, marital status, genetic information, medical condition, protected veteran status, disability, or any other characteristic protected by law. Our commitment to equal employment stems from our unwavering belief that it is not only the right thing to do, but it is also a fundamental driver of innovation and business success.